
Meta Platforms, Inc.ās (NASDAQ:META) new AI assistant, Muse, has gone to No. 1 on the U.S. App Store with more than 5 million downloads since it launched last month. Along the way, itās been keeping a running file on people who never downloaded it.
A TIME review of Museās internal instructions found that the agent updates its dossiers every hour. They cover who matters to its users, what those users want, and which nudges change their behavior.
Meta pitches Muse as a productivity tool that handles chores like grocery shopping and canceling subscriptions. What it actually collects sharply contrasts with the growth story Wall Street is buying.
Muse reads usersā chats, messages, and emails. From them, it records how users met their contacts, what interests they share, their disputes and ātensions and alliancesā within their social group. People who donāt use Muse get mapped too, through other usersā agents.
The assistant is built to infer goals users āhave not said out loud.ā Each night it reviews the dayās conversations to learn which prompts work best. āThis user responds better to short nudges after 10 PM,ā reads one internal example.
A Meta spokesperson didnāt dispute the findings.
āMuse remembers what matters most to you, including information about others that you choose to share, so it can be a helpful personal assistant,ā the spokesperson said.
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Metaās situation reminds of Target Corporation (NYSE:TGT) and its famous example from more than 20 years ago. Back then, the firmās in-house statistician created a purchase behavior model that figured out whether female customers were pregnant ā and if so, even approximated the delivery date.
Customer loyalty is the holy grail for retailers, and a window for establishing repeat purchasing behavior swings wide open when someone goes through transformational life milestones such as pregnancy.
Targetās in-house model eventually got so good that it reportedly figured out a teenager was pregnant before her father knew.
Yet, in the second half of the 2020s, Metaās data collection goes far beyond shopping, giving the firm immense power over modeling human behavior ā but also posing security risks.
Each Muse runs on its own virtual machine in Metaās cloud, āisolated so that no one elseās agent can access it,ā the company says. Lessons still travel between them, though. āMuse agents across many VMs teach each other through shared lessons,ā the instructions read. Agents are told to strip out identifying details first.
Meta says it plans to offer encryption later this year. Until then, Meta can still access user data.
The firmās shares rose about 27% in September after the launch. BNP Paribas analyst Nick Jones, who has an $885 price forecast, pointed to Metaās ability to promote Muse across Instagram, WhatsApp and Facebook.
He also noted that app-open rates fell after the initial spike. Deutsche Bank added Meta to its Fresh Money list, and Tim Seymour of Seymour Asset Management called the stock āsafer money.ā
Needhamās Laura Martin, who rates Meta a hold, said thereās no clear way yet to make money from Muse, even as agents running in the background push computing costs up.
Meanwhile, Karen Finerman of Metropolitan Capital Advisors and Courtney Garcia of Payne Capital Management are both keeping their Meta shares unchanged, noting that much of the optimism is already baked into the price.
META Price Action: Meta Platforms shares were down 0.75% at $715.89 during premarket trading on Thursday, according to Benzinga Pro data.
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