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NICE Forms Strategic Partnership With ServiceNow To Deliver End-to-end, Fully Automated Customer Service Fulfillment

Benzinga · 4d ago

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Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions

NICE (NASDAQ:NICE) today announced at ServiceNow's annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow (NYSE:NOW), the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE's industry-leading AI-powered customer service automation platform with the ServiceNow AI Platform and Customer Service Management (CSM) solution to provide organizations with a turnkey, AI-powered framework that connects front, middle, and back-office operations, optimizing every customer service interaction for enhanced efficiency and improved experiences.

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